dd444 Privacy Policy — Your Information Is Safe With Us

We collect various types of information when you open an account at dd444 and while you use the platform. The purpose of collecting this information is to provide you with the highest quality service and to ensure the security of your account.

1.1 Information Provided at Registration

When you register at dd444, we collect the following information:

• Full name (as per national identity card)
• Date of birth (for age verification — for users aged 21 and above only)
• Email address
• Mobile number
• Preferred username and password
• Residential address

1.2 Information for Identity Verification (KYC)

As part of the "Customer Identification" (KYC) process for processing financial transactions and preventing fraud, we may request the following documents:

• National Identity Card (NID) or passport photo
• Driving licence (where applicable)
• Proof of address documents (utility bill, bank statement, etc.)
• Proof of ownership of payment method (information associated with bKash, Nagad or Rocket account)

1.3 Financial Transaction Information

During deposits and withdrawals, we record transaction history, amounts, and information related to the payment method. However, we never store your full bank account number or PIN.

1.4 Automatically Collected Information

When you browse our website, the following information may be collected automatically:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent
• Referrer URL (which website you came from)
• Geographic location (IP-based, not precise GPS)

dd444 uses collected information only for legitimate and necessary purposes. We never sell your information or transfer it to third parties for advertising.

We use your information for the following purposes:

• Account Management: To create, update, and properly manage your profile.
• Service Delivery: To activate gaming services, bonuses, and promotional offers.
• Financial Transaction Processing: To complete deposits and withdrawals via bKash, Nagad, and Rocket.
• Customer Service: To respond to your complaints, queries, and support requests.
• Security and Fraud Prevention: To detect and prevent unauthorised access and suspicious activity.
• Legal Compliance: To comply with applicable laws and regulations and to meet the requirements of regulatory bodies.
• Service Improvement: To improve user experience and platform functionality.
• Communication: To send important updates, security alerts, and account-related notifications.
• Responsible Gaming: To identify and assist users who may be at risk of gaming-related problems.

dd444 has adopted internationally standard technical and organisational measures to ensure the highest level of security for your personal information.

3.1 Technical Security Measures

• SSL Encryption: All our pages use 256-bit SSL/TLS encryption, which keeps your information completely secure during transmission.
• Encrypted Database: Stored information is secured using industry-standard encryption methods.
• Firewall and Antivirus: Our servers are protected by advanced firewall and malware security systems.
• Two-Factor Authentication (2FA): An additional layer of security for account access.
• Regular Security Audits: Periodic security audits conducted by third-party experts.

3.2 Organisational Security Measures

• Only authorised staff have limited access to necessary information.
• Privacy and security training is mandatory for all staff.
• A specific incident response plan is in place to handle data breach events.

Important: Never share your account password with anyone — not even a dd444 staff member. No representative of ours will ever ask for your password.

dd444 does not sell, rent, or transfer your personal information to third parties without permission. However, information may be shared in the following limited circumstances:

4.1 Payment Processors

The minimum information necessary to complete financial transactions via bKash, Nagad, and Rocket is shared with the relevant payment service providers. These third parties are governed by their own privacy policies.

4.2 Technology and Service Providers

We work with trusted technology partners to operate the platform. Only the necessary information is shared with these partners, and they are bound by confidentiality agreements.

4.3 Legal Obligations

We may disclose relevant information where we are legally required to do so in response to a court order, legal process, or a legitimate request from a regulatory authority.

4.4 Fraud Prevention

Necessary information may be shared with relevant authorities to prevent and investigate fraud, money laundering, or other illegal activities.

4.5 Game Providers

Our game providers — including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe — may process the minimum information necessary to manage game sessions. This information is directly related to the gaming experience.

The dd444 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.

5.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the website. These cookies maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences (language, game filters, etc.).
• Analytical Cookies: Used to analyse website usage patterns and improve services. This information is generally anonymous and aggregated.

5.2 Cookie Control

You can control or refuse the acceptance of cookies by changing your browser settings. However, disabling essential cookies may cause some website functionality to not work correctly.

As a user of dd444, you have the following rights regarding your personal information:

6.1 Right to Access Information

You may request from us at any time, and you have the right to receive a description of what information we are storing about you.

6.2 Right to Correct Information

If any information in your profile appears to be incorrect or outdated, you may request that it be corrected or updated.

6.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, we may be obliged to retain certain information for a specific period if legal obligations, fraud investigations, or financial claims remain unresolved.

6.4 Right to Object to Processing

In the case of marketing communications, you may object at any time and request that such communications be stopped.

6.5 Right to Data Portability

You have the right to receive your information in a structured, commonly used, and machine-readable format.

To exercise the above rights, please contact us by email or let us know via 24/7 live chat support.

dd444 is for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

We conduct an age verification process at registration. If we become aware that a minor is using our platform, we will immediately close the relevant account and delete the collected information.

If you believe that a minor is using our platform, please contact us.

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected or as required by legal obligations.

• Active Account Information: Retained for as long as the account remains active.
• Transaction Information: Retained for the period specified under applicable law for financial records.
• KYC Documents: May be retained for a defined period after account closure in accordance with regulatory requirements.
• Gaming History: Retained for a specific period as required for responsible gaming and fraud prevention purposes.
• Inactive Accounts: If an account remains inactive for an extended period, information may be reduced to a minimum level.

Once the data retention period has ended, we delete or anonymise the information using secure methods.

As dd444 operates as an international platform, your information may be stored or processed on servers located in different countries.

Regardless of where information is transferred, we ensure that:

• The standards of this privacy policy are maintained in all data transfers.
• Third-party service providers comply with appropriate security measures.
• The necessary contractual protection measures are in place.

dd444 reserves the right to update or revise this privacy policy from time to time. The policy may be revised due to changes in service development, legal requirements, or business practices.

In the event of significant changes, we will:

• Publish a notice on the website.
• Notify you via your registered email or app notification.
• Update the revision date at the top of the policy.

By continuing to use the platform after the changes, you will be considered to have accepted the revised policy. We recommend that you visit this page regularly.

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact our privacy team:

To learn more, please also read our Terms & Conditions, Responsible Gaming, and FAQ pages.